How to acquire a refund?
Umber Datum Research LLC
Effective Date: September 13, 2026
Umber Datum Research LLC is committed to providing a transparent, fair, and customer friendly environment for our customers. If there is ever an issue with your order, we encourage you to contact us to resolve the issue.
30-DAY SATISFACTION COMMITMENT
Customers may request assistance, a refund, or an order resolution within 30 days of confirmed delivery by contacting:
admin@umberdatum.com
Our goal is to always resolve concerns quickly and efficiently, without unnecessary barriers.
REFUND ELIGIBILITY
Refunds and/or Resolutions may be provided when:
- An order is canceled prior to shipping
- An order cannot be fulfilled
- An item arrives damaged, incorrectly, or incomplete
- A shipment is confirmed lost in transit
DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
Please notify us within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Photos (to faster resolve the issue)
We will offer, at your choice where applicable:
- A replacement
- A refund
RESEARCH-ONLY PRODUCT NOTICE
All products sold by Umber Datum Research LLC are supplied strictly for laboratory research purposes only and are not intended for human or animal use.
By placing an order, you confirm that you:
- Are 21 years of age or older
- Understand the research-only designation
- Accept responsibility for lawful handling and use
This designation does not limit your rights under this refund policy.